Wyze Reviews

Return Policy Overview

Wyze offers a 30-day return policy for eligible items purchased directly from their store.

Key Points:

• Eligibility: Items must be undamaged and returned within 30 days of purchase.
• Return Process:
  1. Fill out the returns form with your order code and email.
  2. Select eligible items to return, specifying the reason and quantity.
  3. Send the product using a pre-paid return shipping label provided by Wyze.

Items Not Eligible for Return:

• Final sale items
• Refurbished products
• Service plans
• Items purchased from retail partners
• Items returned after the 30-day period

Refund Details:

• Refunds include the purchase price and any applicable sales tax but exclude original shipping charges.
• If a free item was included in the original purchase, it must also be returned to receive a full refund.

For purchases made during the holiday season (between November 1 and December 31), the return window extends until January 31 of the following year.

For more specific cases or further assistance, contacting Wyze support is recommended.

Here are the top alternatives to Wyze Cam:

1. Ring Indoor Cam: This camera is affordable, easy to use, and packed with features. It captures high-quality video footage and can be monitored anytime, anywhere through its mobile app.
2. Eufy: Known for its smart home devices, Eufy also offers a range of security cameras that are considered good alternatives to Wyze.
3. Arlo: Arlo's range of security cameras are well-regarded in the industry and offer a variety of features that make them a strong alternative to Wyze.
4. Reolink: Reolink offers a range of indoor and outdoor security cameras and has been mentioned as a competitor to Wyze.
5. Blink: Owned by Amazon, Blink offers a range of affordable and easy-to-use security cameras.
6. Google Nest: Google Nest offers a range of smart home devices, including security cameras. Their cameras are known for their quality and advanced features.

These alternatives offer a variety of features such as high-quality video, easy installation, remote monitoring via an app, two-way audio, night vision, motion detection, and compatibility with other smart home devices. Some even come with free cloud storage.

To open an account on wyze.com, follow these steps:

1. Visit the Create an account page on wyze.com.
2. Enter the email address to use for the account and click Continue.
3. An email will be sent to the provided address. In this email, click Set password.
4. Enter a password for the account and click Set Password. The password should be a minimum of 10 characters, include an uppercase letter, a lowercase letter, and a special character (!A#$,), and it should not contain sequences (ABCD or 1234) or spaces.
5. After setting the password, return to wyze.com to sign in to the account.

Alternatively, an account can be created using the Wyze app:

1. Open the Wyze app and tap Get Started.
2. Tap Create an account.
3. Sign up via email, or with a Google account or AppleID.
4. Check the email to verify the email address and complete the sign-up process.

Note: The next time signing in to the Wyze app, a 6-digit verification code will be received via email. If signing in with a third-party account, such as Google Sign-In, 2FA through the Wyze app will not be required.

Wyze Labs, Inc. offers a variety of smart home cameras and devices packed with features at an accessible price. Some of the popular products include Wyze Cam v4, Wyze Cam Floodlight v2, Wyze Video Doorbell v2, and Wyze Cam Pan v3. They also offer services like Cloud Video Recording with Person, Pet, Package, and Vehicle Detection, and Facial Recognition on Cam Plus Unlimited. Additionally, they provide 24/7 professional video monitoring backed by live agents with their Cam Protect service. For home security, they have the award-winning Wyze Home Monitoring System and Sensors. They also offer products in categories like Smart Home, Health & Lifestyle, Security & Automation, and Power & Lighting. Some of the notable products in these categories include Wyze Lock Bolt, Wyze Mesh Router Pro, Wyze Plug, Wyze Noise-Cancelling Headphones, Wyze Bulb Color, Wyze Air Purifier, and Wyze Wi-Fi 6E Mesh Router Pro. These products and services are designed to make your home smart and safe.

Wyze offers a variety of products and services. The Wyze cameras start at $23.99. They also offer cloud subscriptions which are optional and cost $1.99 monthly. For person detection and unlimited clip lengths, there's the Cam Plus plan, which costs either $1.99 if you pay monthly or $14.99 if you pay yearly (for one camera).

They also have a Cam Plus Pro plan for $3.99/month or $39.99/year per camera. Wyze also offers service plans for home monitoring and security. The Cam Plus plan offers 14-day unlimited storage with Person, Pet, Package, and Vehicle Detection for $1.67 /mo Per Camera or $9.99 /mo Unlimited Cameras.

The Cam Protect plan offers around-the-clock professional monitoring of your home with the award-winning Wyze Home Monitoring System and Sensors for $8.33 /mo. The Wyze Home Monitoring System offers entire home agent-based professional security and environmental monitoring through sensors and cameras for $9.99 /mo Per Home.

Please note that these prices are subject to change and it's always best to check the official Wyze website for the most accurate and up-to-date information.

Cam Plus Lite is the most affordable service offered by Wyze and includes person detection and 12-second event recordings only. Cam Plus is a more advanced service that provides unlimited recording and a full AI package that includes person, pet, vehicle, and package detection.

To check if your Wyze app is up to date, tap Account in the app, scroll to the bottom, and tap About. Look for "vX.X.XX" under the Wyze logo. If it says v2.22.xx, then you have the latest version. If it's v2.21 or lower, visit the Apple App Store or Google Play Store to get the latest update.

The Wyze Wi-Fi 6 Mesh Router is designed to provide internet speeds up to 1 Gbps using the latest Wi-Fi 6 technology. Each router can cover up to 1500 square feet and support 50+ devices at top speed simultaneously.

The Wyze Wi-Fi 6 Mesh Router is designed to support multiple devices at once, making it ideal for today's smart homes. With the latest technology and components, it provides fast and stable internet speeds. Additionally, it includes wired backhaul and supports expansion with additional Ethernet ports. Its sleek look also makes it a great addition to any home.

Wyze.com offers several payment methods. For customers in the US, Visa, Mastercard, Discover, and American Express are accepted. In addition to these, Amazon Pay, Paypal, and Klarna are also accepted. For customers in Canada, Visa, Mastercard, Discover, and American Express are accepted, along with Paypal and Klarna. However, Amazon Pay is not accepted for purchases made in Canada. It's important to note that Wyze.com only accepts valid US and Canadian credit and debit cards as forms of payment. Gift cards are not accepted. To manage a payment method, customers can log in to their account, click on 'Add Payment', enter their payment details, agree to the Wyze Terms of Service, and click 'Submit'. The payment method will then be added. Customers can also update or delete their payment methods in a similar manner. However, a valid payment method must be on the account as long as there is an active subscription. The payment method cannot be deleted if there are active subscriptions on the Wyze account.

Wyze.com has a No-Hassle Returns policy. Products purchased from Wyze.com can be returned for any reason up to 30 days from purchase. To initiate a return, the support team must be contacted. Only items that have been purchased directly from Wyze Labs through the Wyze Store can be returned to Wyze Labs. Items purchased through Wyze Labs’ authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy. The Wyze Store order number is required to initiate a return. For items received as a gift, the order number received by the purchaser is needed. Wyze Labs is only able to issue a refund to the original payment method used by the purchaser. Items must be returned with all included accessories and packaging. If the items to return were originally purchased as a bundle, all of the items that were originally received in that bundle must be returned in order to be refunded the full purchase price of the bundle. If a free item was received with the original purchase, that free item must be returned with the returned Product(s); if the free item is not returned, the refund will be reduced by the prorated value of the free item. Wyze Labs will provide a pre-paid return shipping label for shipping the return. The return shipping cost will not be charged. However, the shipping charge associated with the original purchase will not be refunded.

As for the Shipping Policy, it may take anywhere between 3-5 business days for the package to ship, and 3-7 business days for the package to arrive. The shipping date may vary based on the date the order was placed. All bank holidays are recognized and therefore are closed on those days. Shipping carriers for delivery may vary. Shipping rates are based on weight, the number of Wyze products ordered, and the selected delivery address. Shipping rates are displayed during the checkout process. The ability to choose the shipping carrier is not offered. For orders shipping to Alaska or Hawaii, it may take longer to arrive. Shipping is only available within the United States and Canada. Shipping to other U.S. territories and military bases is not available at this time. If based in a US territory or military base, Wyze products can be purchased on Amazon.com and they should be available to ship directly. The definition of weekends are Saturday and Sundays. The definition of business days are Monday through Friday, not including Saturdays, Sundays, or bank holidays.